I won't make that mistake again.
I needed some stuff done and parts for my 2001 Yamaha Banshee
I went in and bought a new front tire, a set of rear brake pads and an air filter.
I had them remove the original tire and mount the new one.
They had me pay for some items at the parts desk and the service at the service desk. I just signed the receipt, never looked at the amount. This, I believe is the root of the problem.
I took my parts and returned an hour later to pick up the newly mounted tire.
Dude said 25 bucks, said ok, paid him and looked at the receipt, I assumed I already paid for the tire at the parts desk.
Jump in my truck and leave and head home, about 20 miles away.
Later I'm on my way out with my wife and kids. I do not have my wallet or Credit Cards with me. I get call from the service tech Craig saying he needs me to pay for the tire, I say I can't cause I don't have any CC's with me. I try to tell him that I'll take care of it later, but he's very stressed. I can't do anything at this point so I tell him to get in contact later. Within 20 minutes I get a voice mail from the service tech telling me that he is calling the cops because I knowingly stole the tire from that shop. Nice. It's my fault their bad procedures allowed me walk out of there without paying for the tire. Is it my job to make sure they bill me correctly? I think its their job. Why do I have to check the receipts to see if they billed me right?
Next their sales manager Ken calls me on my cell, like I got nothing better to do than talk to these guys on my night out with the family. I tell him I'm upset and that I'd like to talk to his general manager, he says he is the general manager, I say I thought you were the sales manager.... I tell him I'll speak with the owner, he tells me the owner never speaks with anyone. Ken wants me to pay too, but I don't have my CC's... again, they can't seem to comprehend this. I tell him I was offended by the other guys "cops" and "stole" remarks and that I intend to pay them back I just can't right now. Conversation goes on and Ken tells me that the other guy didn't actually contact the cops and that if the cops do come to my house he'll give me the choice of any ATV in their lot. Well that sounds good to me, can I get that in writing...? He says sure, I say OK, I'm gonna drive back up there now to get the letter. Conversation ends.
Ken calls back and tells me that he spoke to the owner and the "free" atv offer is not gonna fly, well, geeze I'm so surprised.
So, now I've spent time dealing with these 2 jokers and neither one of them seems to have any credibility, and yet, I'm the criminal. One makes threats and the other makes promises he can't keep. Y
Finally, Ken tells me that they are open on Sunday, I say fine, I'll go back up and pay them then. I don't want to do this over the phone now because I want to be sure I get a receipt.
2pm ish Sunday Jan 24 I arrive at the store.
There is a sales dude on the floor, some old dude, some older woman, some parts guy and some guy at the sales desk. I go up to the counter and say can I return these items.
I'm so fed up I just want to pay for the tire and return the other crap, I don't want to give them any business at this point.
They say, you're the tire guy right? I say yes. They say you can't return those items until you pay for the tire. I say why not. They say 'cause I'm just gonna return them and leave without paying for the tire.
Can I just say again, that I don't believe I gave them any reason not to trust me. And they don't trust me. Why would I drive all the way up there and not pay for the tire? So, now I'm trying to argue with them that I want to do the return first because I feel they will not refund the parts if I pay for the tire. Why should I trust them at this point?
20 minutes of arguing ensues.
The old guy keeps butting in telling me how absurd I am. I ask him, are you the owner, he says no, then I say well stay out of it then. He does for a few minutes but then he starts jumping back in on me.
The sales guy gets up about 3 times flinging things into the air yelling you're fuckin' ridiculous.
The older woman stays calm, but discredits me and continues to go on and on about how bad I am. Perhaps she's the owner? I have no idea why she'd be there otherwise.
Finally after about 20 minutes of getting attacked by the old dude, older woman and sales guy I get them to credit the return of the 2 items and I pay them $10.05 to make up the difference on the tire.
So please don't give these people any money. Don't buy parts from them, don't buy machines from them. If you do, and they do something wrong, they're gonna do everything they can to ruin your weekend.
I can't believe 3 people, 2 employees for sure harassed me for 20 minutes over a 70$ item that I always said I would pay for from the initial conversation. I've never dealt with such a paranoid and suspicious bunch of people in my life. And one wonders why the ATV crowd has such a bad reputation. Wonder no more. The people of Derry Cycle are the answer.
